Privacy & Data Protection

We believe in and uphold the right to privacy of all users of our website and services. The information which you share with WellMind Excel is completely confidential and is collected to help the therapist understand the nature of your desired goal and to compile an achievable plan to work towards. We respect our client’s confidentiality and will not disclose any information to third parties without express permission. Any client databases we have are for our own in-house administration and will not be given or sold to a third party.

Any information we get from ‘cookies’ is for the administration of the associated website and we will only use ‘cookies’ when it is necessary for the efficient operation of that particular website. Any emails or personal data communicated to us is used only for the purpose intended by the sender.

Logs & Tracking

Whenever you request a page through your browser, data such as:
• Your IP address
• Browser and version
• Operating system
• Time and date
The site from which you came is stored in a log file and/or database. This information is only used for:
• Website and system administration
• Research, training and development
• Anonymous user analysis

Email Forms

Information supplied via this website’s email forms will not be disclosed to any unauthorised third party. This information is only used for the purpose for which it is collected.

Mailing Lists

Any mailing lists we might be maintaining are opt-in only. These lists are only used for the purpose for which are stated.

Cookies

This website uses cookies to ensure you get the best experience on our website. Cookies are used to provide certain features or functionality within a website. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. The ‘session’ cookie is intended for the user’s convenience.

Our website creates these cookies with a copy of the initial session ID so that the user can be classed as ‘returning’ and the contents of the contents of their search will still be available when the user returns to the website. If the user signs in with an email address and password, these login details are also saved so that the user can remain logged in when returning (the password is encrypted). If the user signs out, the login details are removed from the cookie.

There are a number of different types of website cookie, and below we outline the cookies used by the website:

Cookie consent
When you first visit our website we will pop-up a cookie warning notice. Once you accept this a cookie is stored to acknowledge your acceptance and prevent the notice being displayed. If you do not accept this notice then it will continue to be displayed.  By continuing to use this website you accept that cookies are being used.

Personalisation Cookies
This website does not make use of any cookies used to personalise your user experience.

Analytics Cookies
These types of cookies are used to monitor how people use this website and how they reached this site. These cookies don’t track any personal information and are used to analyse and improve the performance of the website. The service used is Google Analytics.

Third-Party Services

Websites often use third-party services to provide features of the website or additional functionality. These services include social sharing, video sharing etc. Since these are run by third party services they may add cookies to your computer. Please check their links to find more about their privacy policy.

Ad Management

This website does not make use of ad banner management services.

Blocking Cookies

If you do not wish to accept any cookies then you can change the cookie settings of your web browser to not accept cookies.
Please note that disabling cookies may cause parts of our website to not function as intended.

Data Compliance

WellMind Excel is committed to comply with the General Data Protection Regulation Act, which came into force on the 28^th May 2018. We have written this to reassure you that we protect the privacy of individuals who visit WellMind Excel website, and who make use of the online facilities.

Information regarding the Data Protection Act, and its recommendations, as they apply to the Isle of Man, along with certain minimum requirements for collecting personal data online, can be easily accessible via the weblink provided below:
https://www.gov.im/about-the-government/data-protection-gdpr-on-the-isle-of-man/data-protection-for-individuals/.
or for England see:
https://www.gov.uk/data-protection

The personal information we collect is a follows. Client’s contact details (individual’s name, address, telephone number and/or email address, etc.) as provided to us by our clients.

How we use your personal information is as follows. If you are a client and you have given us personal information we only use that data to enable us to work with, and support you and to provide our tools, products and/or services to you as part of that work or support.

Who we share your personal information with. We do not routinely share personal information. On client’s instructions, we may need to share personal information where the services we provide involves an identified third-party provider i.e. doctor/specialist, etc. in which case we will take reasonable steps to ensure that any information shared will be limited to what is necessary for the specific purpose, and will only be processed in accordance with GDPR principles.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
• To the extent that we are required to do so by law
• In connection with any legal proceedings or prospective legal proceedings
• In order to establish, exercise or defend our legal rights

Retaining your personal information.. We will retain your personal information for as long as we deem it necessary to enable you to use the Site, to provide Services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Notice and our internal guidelines. We will also retain data in an anonymous form for statistical and analytical purposes, for example, to understand how our users interact with our service.

Reasons we can collect and use your personal information. If you are a client, we rely on the fact that it is necessary for us to have and to use that information for the performance of our work with you, as the lawful basis on which we collect and use your personal data.

Your rights
Under the GDPR you have rights in relation to your data such as:
• The right to be informed about the data we hold
• The right to access a copy of the data on record
• The right to correct any errors with the data we hold
• The right to have personal data erased
• The right to restrict/stop any processing (continuing processing) of your data
• The right to data portability (to get or reuse your data for different services)

If you believe any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct any information which was found to be incorrect promptly. You can request a copy/summary of any data we hold about you, or exercise any of the other rights by contacting us.

Changes to this privacy notice

This privacy notice was published in July 2019. We may change this privacy notice from time to time, when we do we will inform you via our website.